Last Updated: July 2026
Welcome to KynexGo, a multi-service digital platform operated by KYNEX HOLDING LIMITED. Your privacy is important to us, and we are committed to protecting the personal information you share while using our website, mobile applications, and services.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information whenever you access or use KynexGo. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
KynexGo is an all-in-one platform that allows users to conveniently access multiple everyday services from a single application, including but not limited to:
Our goal is to simplify everyday life by providing reliable, secure, and convenient digital services through one trusted platform.
We may collect different types of information depending on how you interact with our platform.
When you create an account or use our services, we may collect:
When you register, we collect:
When making purchases, payments may be processed securely by trusted third-party payment providers.
We may receive limited payment information such as:
We do not store your complete debit or credit card details on our servers.
We automatically collect technical information including:
With your permission, KynexGo may collect your real-time location to:
You may disable location permissions at any time through your device settings, although certain services may become unavailable.
We use your information to:
Our website and applications use cookies and similar technologies to improve user experience.
Cookies help us:
You can disable cookies through your browser settings; however, certain features may not function correctly.
With your consent, we may send:
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your notification preferences.
We do not sell your personal information.
We may share your information only when necessary with:
All partners are required to maintain appropriate security measures to protect your information.
KynexGo integrates with trusted third-party services that may process certain information to provide functionality including:
These third parties operate under their own privacy policies.
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information.
Security measures include:
Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
We retain your personal information only for as long as necessary to:
When your information is no longer required, it will be securely deleted or anonymized.
Depending on applicable laws, you may have the right to:
Requests may be submitted by contacting us using the details below.
KynexGo is not intended for individuals under the age of 18 without parental or guardian consent.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.
Your information may be processed and stored on servers located in different countries where our service providers operate.
By using KynexGo, you acknowledge and consent to the transfer, storage, and processing of your information in accordance with this Privacy Policy and applicable laws.
You are responsible for maintaining the confidentiality of your login credentials.
Please notify us immediately if you believe your account has been accessed without authorization.
We recommend:
To maintain platform integrity, we may monitor transactions and user activity to:
We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements.
Any updates will be published on this page along with the revised "Last Updated" date.
We encourage users to review this Privacy Policy regularly.
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
KYNEX HOLDING LIMITED
Registered Office
New Garden Estate Road
Building: CR Group HQ Office
Ruaraka
Kasarani District
Nairobi, Kenya
PO Box: 6848 – 00100
Email: support@kynexholdingltd.app
Phone: +254 740 458054
By accessing or using the KynexGo website, mobile application, or any related services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our services.