Terms & Conditions

Last Updated: July 2026

Welcome to KynexGo, operated by KYNEX HOLDING LIMITED. These Terms & Conditions ("Terms") govern your access to and use of the KynexGo website, mobile application, and all related services. By accessing or using our platform, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using our services immediately.

1. About KynexGo

KynexGo is a multi-service digital platform that connects users with various service providers through a single application, including but not limited to:

• Food Delivery
• Grocery Delivery
• Ride Booking
• Hotel Reservations
• Flight Booking
• Pharmacy Orders
• Rewards & Loyalty Programs
• Additional services introduced in the future

Our platform acts as a technology facilitator connecting users with independent merchants, partners, and service providers.

2. Eligibility

To use KynexGo, you must:

• Be at least 18 years old or have permission from a parent or legal guardian.
• Provide accurate and complete registration information.
• Comply with all applicable local, national, and international laws.
• Maintain the confidentiality of your account credentials.

3. User Account

When creating an account, you agree that:

• The information you provide is accurate and up to date.
• You are responsible for all activities performed through your account.
• You will promptly notify us of any unauthorized use of your account.
• You will not create multiple fraudulent accounts.

4. Orders and Bookings

KynexGo allows users to place orders and book services through third-party providers.

By placing an order or booking, you agree that:

• All information provided is accurate.
• Availability depends on the respective service provider.
• Prices may change without prior notice.
• Estimated delivery and arrival times are approximate.
• Certain orders may be cancelled if the provider is unable to fulfill them.

5. Payments

Payments are securely processed through authorized third-party payment providers.

• All prices displayed include applicable taxes unless stated otherwise.
• You authorize us to process payments for your orders and bookings.
• Payment failures may result in cancellation of your order.
• KynexGo does not store complete debit or credit card information.

6. Cancellations and Refunds

Cancellation and refund eligibility depends on the service being used and the policies of the respective merchant or partner.

Refunds, when approved, will generally be processed through the original payment method. Processing times may vary depending on your financial institution.

7. User Responsibilities

You agree not to:

• Use KynexGo for unlawful purposes.
• Provide false or misleading information.
• Attempt to hack, disrupt, or interfere with our systems.
• Use automated tools or bots without authorization.
• Impersonate another individual or organization.
• Upload harmful software or malicious code.
• Abuse merchants, delivery partners, drivers, or customer support staff.

8. Third-Party Services

KynexGo integrates with independent third-party partners including restaurants, grocery stores, pharmacies, hotels, airlines, payment processors, ride partners, and mapping services.

We are not responsible for the products, services, delays, or actions of third-party providers. Any disputes regarding products or services should first be addressed with the respective provider.

9. Intellectual Property

All content available on KynexGo, including but not limited to:

• Logos
• Trademarks
• Graphics
• Icons
• Images
• Text
• Software
• Application Design

is the property of KYNEX HOLDING LIMITED or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, modify, distribute, or commercially exploit any content without prior written permission.

10. Privacy

Your use of KynexGo is also governed by our Privacy Policy, which explains how we collect, store, and process your personal information.

11. Limitation of Liability

To the maximum extent permitted by law, KYNEX HOLDING LIMITED shall not be liable for:

• Service interruptions.
• Delivery delays.
• Loss of profits or business opportunities.
• Indirect, incidental, or consequential damages.
• Acts or omissions of third-party service providers.

Our services are provided on an "as available" and "as is" basis without warranties of any kind unless otherwise required by law.

12. Suspension and Termination

We reserve the right to suspend or terminate your account at any time if you:

• Violate these Terms.
• Engage in fraudulent activities.
• Misuse the platform.
• Threaten the security or integrity of KynexGo.

13. Force Majeure

KynexGo shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, pandemics, government actions, internet outages, strikes, or technical failures.

14. Modifications

We may update these Terms & Conditions from time to time to reflect changes in our services, technology, or legal obligations.

The updated version will become effective immediately upon publication with the revised "Last Updated" date.

15. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which KYNEX HOLDING LIMITED operates, without regard to conflict of law principles.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Your Agreement

By accessing or using the KynexGo website, mobile application, or any related services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, you must discontinue using our platform immediately.